Right of withdrawal
Last updated: 21 April 2026
Are you a consumer and have you subscribed to a paid Salonnare plan? You generally have a 14-day cooling-off period during which you may withdraw from the contract free of charge. This page explains how that works and where to download the model form.
14-day cooling-off period
Under Article 6:230o of the Dutch Civil Code (implementing EU Directive 2011/83/EU), you have 14 days from the conclusion of the contract to withdraw without giving a reason. This right applies only to paid B2C agreements; free plans are not subject to the cooling-off period because no payment obligation exists.
Waiver upon immediate delivery (Art. 6:230p BW)
Salonnare is a digital service that becomes available immediately upon registration. If you explicitly acknowledged at registration that you want immediate access and waived your right of withdrawal, that right expires once the service is delivered. Without that explicit consent, you keep the full 14 days.
How to withdraw
- Download the model form below or compose a free-form statement.
- Fill in your details (name, address, subscription, date).
- Send the form by e-mail to [email protected].
- We acknowledge receipt within 2 business days and cancel your subscription free of charge.
Model withdrawal form (PDF)
The official Annex I(B) model form from EU Directive 2011/83/EU. Available for download in your language.
Download model form (English)Consequences of withdrawal
Upon valid withdrawal we refund paid amounts without undue delay and no later than within 14 days, using the same payment method as the original transaction. If you waived your right of withdrawal at registration and have already actively used Salonnare, we may charge pro-rata for the period used pursuant to Article 6:230s(5) BW.
Questions?
Questions about your right of withdrawal or help completing the form? E-mail us at [email protected] - we are happy to help.