Terms of Service

These terms apply to all agreements between VanIersel Development (the "Provider", "we") and the customer (the "Customer", "you" - always a business, unless explicitly stated otherwise). The customer's purchasing terms are explicitly not applicable.

Definitions: "Service" = the Salonnare SaaS platform and accompanying apps; "Account" = access to the Service; "Customer Data" = all data the Customer enters or uploads into the Service (including data of the salon's end-clients).

Salonnare provides a cloud-based salon ERP: calendar management, customer records, POS, invoicing, inventory, campaigns, booking widget, reporting and related features.

Features may vary per plan (e.g. Free, Starter, Pro). Specifications at salonnare.com/pricing are binding at the time of subscription; later changes are announced 30 days before taking effect.

Salonnare is a best-effort obligation: we aim for 99.5% monthly availability, excluding planned maintenance (announced via status.salonnare.com).

The Customer is responsible for keeping login credentials confidential and for all activity under its account. 2FA is available and strongly recommended for admin roles.

Suspected security breaches must be reported immediately to security@salonnare.com.

Paid subscriptions (Starter and Pro) have a term of 12 months. When subscribing, the customer chooses between monthly payment, with a minimum term of 12 months, and annual payment in advance. At the end of the term, the subscription renews tacitly for successive periods of 12 months, unless the customer has cancelled before the end of the current term. The customer may cancel at any time in the application (Settings, Subscription, Cancel); cancellation takes effect at the end of the current term, until which the subscription and the payment obligation continue. The account then continues on the Free tier, which has no term. Prices are in euros, excluding VAT, as listed on salonnare.com/pricing at purchase.

A Customer with a paid subscription may change plans in the application. A change to a higher plan (from Starter to Pro) takes effect immediately; the price difference for the remainder of the current billing period is prorated, on the next invoice for monthly payment and immediately for annual prepayment. A change to a lower plan (from Pro to Starter) takes effect at the end of the current term and may be withdrawn in the application until then. A plan change does not alter the term or the billing method (monthly or annual).

Payment via Stripe (credit card, iDEAL or SEPA direct debit). Billing in advance per term. On failed direct debit, Salonnare retries up to 3 times before suspending access to paid features.

On late payment the Customer is in default by operation of law (without notice of default) and owes statutory commercial interest (Article 6:119a Dutch Civil Code) plus reasonable collection costs under the Dutch Collection Costs Act.

Price changes for existing customers are announced at least 60 days in advance. On a price increase the Customer may terminate free of charge effective on the change date.

In addition to the subscription, Salonnare charges a platform fee per transaction processed through a payment provider connected by the Customer (including Mollie and Stripe). The fee is 0.5% with a minimum of €0.30 per transaction. This fee applies in addition to the standard transaction costs charged by the relevant payment provider itself.

The fee applies to POS card payments, online payments (iDEAL, card, Apple Pay and similar methods), deposits, no-show fees and recurring membership payments. Top-ups for gift cards, loyalty balances and related transactions processed via the connected payment provider also fall under this fee.

Deduction takes place automatically via the payment routing: Salonnare receives the fee directly from the payment provider and the remaining amount is paid out to the Customer. The fee is shown separately in the payment overview and in the Customer's exports.

Salonnare may adjust the platform fee with 30 days written notice to the Customer (by email and/or in-app announcement). On an increase, the Customer is entitled to discontinue use of the connected payment provider free of charge effective on the change date, without this affecting the subscription.

The fee in force at any time is always visible on salonnare.com/pricing and in the Customer's platform admin under "Payment connections". The Customer explicitly accepts the platform fee upon first connecting Mollie or Stripe; this acceptance is recorded in the Customer's audit log with date, user and IP address.

Salonnare lets the Customer (the salon) offer memberships or subscriptions to its own end-clients. These are recurring payments that the salon itself collects through the payment provider connected by the salon (Mollie or Stripe). Salonnare merely facilitates the technology (collection, scheduling and administration) and is not a party to the agreement between the salon and the end-client. The salon is and remains fully responsible for the content, price, terms and proper fulfilment of the membership it offers to its end-clients.

Direct debit / mandate: when signing up for a membership, the end-client provides a recurring authorisation (a SEPA direct debit mandate or a card mandate with the connected payment provider). On the basis of that mandate the periodic amounts are debited automatically until the membership is cancelled. The salon ensures the end-client is clearly informed in advance of the amount, frequency and term.

Automatic renewal: a membership renews automatically per term (monthly or yearly) until cancelled. For each new term the corresponding collection is performed automatically on the basis of the mandate provided.

Cancellation: the end-client can cancel a membership via the salon or via the booking page. The current term continues until its end; amounts already collected for the current term are not refunded, unless mandatory law provides otherwise. After cancellation no further collections take place.

Trial period: if the salon offers a trial period, the first collection only starts after that trial period ends, unless stated otherwise at sign-up.

Price change: the salon announces any change to the membership price to the end-client in advance. Continuation of the membership after the effective date of the change constitutes acceptance of the new price. An end-client who does not agree may cancel the membership as described above.

Failed collection: if a periodic collection fails, a limited number of retries may be performed automatically. After repeatedly failed attempts (3 by default) the membership may be automatically suspended or terminated. The salon may ask the end-client to restore the mandate or payment details.

The platform fee described in the fee clause above also applies to membership collections processed via the connected payment provider.

During a trial or under the Free tier, the Customer has access to a limited set of features. Salonnare may modify or discontinue the Free tier with 30 days notice.

After a trial, the Service will not automatically convert to a paid plan unless the Customer activates a subscription.

Salonnare targets business customers (B2B). If, exceptionally, a consumer (a natural person acting outside their profession or business) enters into a digital subscription, the statutory 14-day right of withdrawal applies under Book 6, Title 5, Section 2B Dutch Civil Code.

The consumer explicitly waives the right of withdrawal once they actively start using the Service within those 14 days (Article 6:230p(d) Dutch Civil Code). Without use, the right of withdrawal applies in full.

To exercise the right of withdrawal, the consumer may complete and return the model form below to info@salonnare.com. Use of the form is not mandatory; an unambiguous statement by e-mail is equally valid.

• Model withdrawal form (PDF, Annex I to Article 6:230m Dutch Civil Code)

All Customer Data remains the property of the Customer. Salonnare acts as processor within the meaning of Article 28 GDPR for personal data that the Customer processes via the Service (see Data Processing Agreement).

The Customer grants Salonnare a non-exclusive, worldwide licence to store, copy, analyse and transmit Customer Data to the extent necessary to provide the Service, create backups and - in aggregated, anonymised form - to improve the product.

On subscription end, the Customer may export Customer Data within 30 days (JSON/CSV). Thereafter Salonnare deletes all Customer Data from production systems and, within 60 days, from backups, subject to statutory retention obligations for invoices.

All rights to the Service, software, logos, documentation and Salonnare-developed content belong to VanIersel Development or its licensors. The Customer receives a non-exclusive, non-transferable right of use for the term of the subscription.

Reverse engineering, decompilation, resale, white-labelling or other commercial exploitation of the Service without written consent is prohibited, except to the extent permitted by mandatory law.

The Customer shall not use the Service for unlawful purposes, spam, malware distribution, automated scraping beyond API limits, security research without prior written consent, or for sending communications that violate the Dutch Telecommunications Act or its Article 11.7 (anti-spam).

For bulk email campaigns fair-use quotas apply: up to 10,000 sends per salon per month on Starter, 50,000 on Pro. Overages are coordinated proactively.

In case of serious or repeated violation, Salonnare may suspend or terminate the Service without prior notice.

To provide the Service, we engage sub-processors including Cloudflare (CDN/WAF), Stripe (payments), Mollie (payments), Resend (email), Microsoft Clarity (optional UX analytics), Google (Analytics/Places/Reserve) and Meta (WhatsApp Business Cloud API). The current list is in our Privacy Policy.

Certain third-party integrations (Stripe, Mollie, Google Reserve, WhatsApp Business, SSO providers) have their own terms that apply additionally once you activate those integrations.

Planned maintenance windows are announced at least 48 hours in advance via status.salonnare.com and email. Emergency maintenance may take place without prior notice.

Support via info@salonnare.com, response times: best-effort on Free, within 1 business day on Starter, within 4 business hours on Pro (business hours: Mon-Fri 09:00-17:00 CET).

For structural under-availability below 99.5% over a calendar month, the Customer is entitled to a pro-rata credit on that month's invoice (maximum 30% of the monthly fee). Credit must be requested in writing within 30 days.

Salonnare's liability is capped at the amount paid by the Customer in the 12 months preceding the liability event, with an absolute maximum of €10,000 per event and €25,000 per calendar year.

Salonnare is not liable for: indirect damages, consequential damages, lost profits, lost revenue, missed savings, business interruption, reputational damage or data loss arising outside the Salonnare-managed environment.

These limitations do not apply in the case of intent or willful recklessness by Salonnare, nor for liability that cannot be excluded by law (such as death or personal injury).

The Customer indemnifies Salonnare against third-party claims (including from the salon's end-clients) arising from Customer Data or the Customer's use of the Service.

Force majeure means any circumstance reasonably beyond Salonnare's control, including outages at sub-processors, international conflicts, cyberattacks, pandemics, power failures and government measures. Salonnare is not required to perform any obligation during the force majeure situation.

An agreement for a paid subscription runs for a term of 12 months and then renews tacitly for successive periods of 12 months, unless the customer has cancelled before the end of the current term as set out in section 4. The Free tier has no term; the customer may end it at any time by deleting the account.

Salonnare may terminate the agreement with immediate effect on: (a) payment default exceeding 30 days after reminder, (b) material breach of these terms, (c) bankruptcy or suspension of payments of the Customer, (d) use that jeopardises the security or availability of the Service.

On termination, the Customer retains 30 days of access for data export; thereafter data is deleted per section 7.

Salonnare may amend these terms. Material changes are announced at least 30 days before taking effect via email and an in-app banner. If the Customer objects, they may terminate the subscription free of charge effective on the change date.

These terms and all agreements are governed exclusively by Dutch law. The UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.

Disputes are submitted at first instance to the competent court in Breda, the Netherlands, unless mandatory law provides otherwise. The parties will first make reasonable efforts to resolve disputes amicably.

Salonnare is not affiliated with an accredited Dutch disputes committee (such as the Stichting Geschillencommissies voor Consumentenzaken) - participation is voluntary for business SaaS and we have opted out. Complaints should first be submitted to legal@vaniersel.dev; we respond within 14 days. If no amicable resolution is reached, consumers may report cross-border disputes via the European ODR platform (https://ec.europa.eu/consumers/odr) or file a claim with the competent court named above.

Pursuant to Article 11 of the EU Digital Services Act (Regulation 2022/2065), Salonnare designates a single point of contact for the competent authorities of Member States, the European Commission and the European Board for Digital Services.

Point of contact: VanIersel Development (operating as Salonnare) - email `legal@vaniersel.dev`, postal address Waalwijk (Netherlands; full street address follows Dutch Chamber of Commerce registration). Languages of communication: Dutch and English. Response time: 10 working days for routine correspondence, immediate for urgent requests.

This contact point is intended exclusively for authority communications under the DSA. User reports and content complaints go via the notice-and-action procedure on /report-content (DSA art. 16), and regular customer enquiries via info@salonnare.com (DSA art. 12).

Salonnare hosts areas where users or tenants publish their own content: the public marketplace (/salons), salon and staff profiles, reviews and ratings, images and text fields visible in booking and customer communications. This section describes our policy under Article 14 of the EU Digital Services Act (Regulation 2022/2065).

Prohibited content includes anything that: (a) is unlawful under Dutch or EU law, (b) incites hatred, discrimination, violence or harassment, (c) is sexually explicit or targets minors, (d) infringes third-party intellectual property or personality rights, (e) contains misleading medical, cosmetic or financial claims, (f) constitutes spam, phishing or malware, (g) publishes special-category personal data (GDPR Article 9, such as health data) without a valid legal basis, or (h) damages the integrity, security or reputation of Salonnare or other users.

Moderation is primarily reactive: anyone may submit a notice at salonnare.com/report-content (DSA Article 16 notice-and-action, response time 7 calendar days for routine, 48 hours for illegal or harmful content). We enforce proactively only on clear abuse signals (e.g. bulk spam, known malware patterns, automated scraping). We do not use automated decision-making within the meaning of GDPR Article 22; every removal or restriction is a human decision.

Where we remove, restrict, demonetise or suspend an account, the affected user receives a reasoned statement under DSA Article 17 (Statement of Reasons), including legal basis, scope, appeal routes and evidence references. An internal complaint route is available for six months via legal@vaniersel.dev (DSA Article 20); we decide within 10 working days and document outcome and rationale.

Out-of-court dispute resolution is available via a body certified by the competent national Digital Services Coordinator (DSA Article 21), without prejudice to rights under section 16 (competent court Breda + ODR platform). Hosting of user content falls within the liability exemption of DSA Article 6: we are not liable for content of which we have no actual knowledge, provided we act promptly upon obtaining such knowledge.

The public salon directory at salonnare.com/salons lists the salons that meet the inclusion criteria below. We take ordering transparency seriously and therefore - even though our listing strictly speaking does not qualify as a "recommender system" within the meaning of Article 3(s) DSA - disclose our sorting criteria.

Inclusion criteria: a salon appears on /salons if marketplace visibility is enabled (`marketplaceVisible = 1`; on by default at registration, the salon owner can switch it off in the settings), Salonnare has not hidden the listing (`marketplaceApproved = 1`; granted by default at registration, Salonnare can hide a listing, for example when business information is invalid), the account is active (`status = active`), the marketplace feature is enabled for that salon (part of every plan, including the free plan; Salonnare can switch the feature off per salon) and the profile is usable: a city, plus either online booking switched on with at least one active service that can be booked online, or a phone number (the salon page then shows a call button instead of a booking button). Among the listed salons the subscription plays no role: it does not influence the order.

Sort parameter: the only sort parameter for the directory listing is **alphabetical by salon name** (`ORDER BY name ASC`). There is no personalised ranking based on user behaviour, location, search history or any other profiling. There is no paid placement, no bump fee, no "featured" or "sponsored" label. All listings are visually equivalent.

Exception - "salons nearby": on a salon detail page we show a block of nearby salons, sorted by geographic distance to the salon being viewed. This is not personalisation: we do not use your location, your behaviour or your search history, and every visitor to the same salon page receives exactly the same list in the same order. The directory listing on /salons itself remains strictly alphabetical.

Visitor filters: users can filter themselves by city and tags, and search by salon name. These filters are deterministic - for identical input, every visitor receives the same list in the same order.

Changes: should we introduce algorithmic ranking, promoted placements or personalised recommendations, we will update this section and announce the change at least 30 days in advance via status.salonnare.com and our newsletter, in line with DSA transparency expectations.